Q: Can you hold my reservation dates until I’m able to book?
Bookings are made on a first come first serve basis, and we cannot hold reservations. The only way to ensure your reservation is to make a booking and submit the 50% rental fee deposit.
Q: Is my deposit refundable?
Red Cottage Inc. does not charge a refundable deposit. Bookings processed more than 30 days from arrival require a non-refundable 50% rental fee deposit. This confirms your reservation. The remaining balance is then due 30 days prior to arrival. Bookings processed 30 days or less from arrival are payable in full.
Q: What is your cancellation policy?
>60 days: For bookings cancelled up to 60 days prior to arrival, we'll refund the full nightly rate and all fees (except for the booking fee).
<60 days: If a guest cancels less than 60 days in advance, the nights are non-refundable unless we can find a replacement booking. If we can find a replacement booking, then we can refund the nightly rate less a 20% service fee.
If a guest arrives and decides to leave early, the nights not spent are non-refundable.
If a guest cancels at any point prior to arrival, the cleaning and pet fees are refundable.
Red Cottage Inc. reserves the right to cancel a reservation at any time due to unforeseen circumstances or “acts of God”. Unforeseen circumstances or "acts of God" that prohibit guest arrival or limit enjoyment of stay do not warrant a refund.
We encourage guests not to book unless they are 100% certain of their dates and plans.
Q: How many guests can stay at the house?
Each house has a strict maximum occupancy, which is listed on the listing sidebar, rental contract and house info sheet. The maximum occupancy is set specifically for each house and takes into consideration the various limits of the property, such as electric, septic, well and more. Please note that infants or children sleeping in portable cribs do not count toward the maximum occupancy.
All guests are required to sleep in beds only - we do not allow guests to sleep on couches, floors, air mattresses or any other furniture.
Q: What happens if I arrive earlier or depart later than agreed upon with the Red Cottage Inc. Staff?
It is extremely important for guests to arrive and depart on the agreed upon time. Red Cottage may assess additional fees for any unapproved late departures or early arrivals. This time is crucial for our team to make sure the homes are cleaned and rental ready for incoming guests.
Q: May I bring an extra guest?
Each house has a strict maximum occupancy, which is listed on the listing sidebar, rental contract and house info sheet. Please see "How many guests can stay at the house?" above for more information. As listed within the rental contract, exceeding the maximum number of persons allowed may result in an additional charge to your credit card, plus any damages that may result. However, some properties may be able to accommodate extra guests for an additional fee. Please contact firstname.lastname@example.org for more information specific to your inquiry or reservation.
Q: Is there a minimum age for guests?
Red Cottage Inc. requires all guests to be at least twenty-five years of age in order to book. We do not allow guest groups under the age of twenty-five. All properties are family friendly, though not childproof.
Q: What are the arrival and departure times?
Check-in is after 4:00 P.M. and check-out is by 11:00 A.M.
Q: Can I check in earlier than 4 P.M. or check out later than 11 A.M.?
Late check outs and early arrivals may be granted four days prior to your arrival and are contingent upon future bookings of the property. There may be a fee for checking out or arriving later than the standard arrival and departure times. Please email our office closer to your stay if you would like to request an early arrival or late departure.
Q: I can’t arrive until later in the evening - can I get a discount?
Late arrivals do not warrant discounts. Rates are based on per night stays, and guests may arrive anytime from 4P.M. onward without affecting the base rental rate.
Q: What payment methods do you accept?
We accept Visa, MasterCard and Discover. Sorry, no American Express. We also accept payment by personal check, if received at least seven days prior to arrival.
Q: When is my 50% balance payment due?
Your balance is due 30 days prior to arrival. We’ll send you an email alert three days earlier to remind you that your card will be processed. If you wish to update your payment method, please notify us prior to the 30-day due date (and during business hours!). Otherwise, we will process your balance using the card on file.
Q: Why is the nightly rate on HomeAway different from the rates on the Red Cottage Inc. site?
HomeAway displays the average of all rates for the year. To see exact rates when using the HomeAway platform, please select specific dates for your stay. Otherwise, check out the property listing on our website and/or contact our office.
Q: Can I bring my pets?
Most of our properties allow well-behaved dogs with prior approval. We charge a one time $50 pet fee per dog. Dogs are never allowed on furniture and particularly not in beds. We ask that pet owners clean up after their dogs both inside and outside of the house. Sorry, we cannot allow cats due to allergies.
Q: What is the Damage Protection Fee added to my invoice?
This is a mandatory non-refundable fee that covers you should any accidental damage occur during your stay. Depending on the home you rented, it covers up to $1,500 for smaller homes and $3,000 for larger homes. Please notify our team if accidental damage has occurred during your stay, and we’ll handle it from there.
Q: How does satellite WiFi work?
A small collection of Red Cottage Inc. houses use satellite WiFi, as opposed to cable internet. Such houses are identified on the website as well as during the booking process. If you are reserving a property that uses satellite WiFi and would like to have access to email and basic web browsing, excluding streaming, the charge is $50 for 4GB of data. This should be sufficient for about 3 days. You can select this as an add-on during the booking process, or you can request the add-on at any time leading up to your stay.
Q: When do pools and lakefronts open for the season?
Pools and lakefronts tend to open in Upstate New York by mid to late May. Each house is on a different schedule. If you would like access to the pool or lakefront, please check with our team to confirm opening dates prior to booking your reservation.
A friendly note about pool temperature: Remember that you are in the Catskills! Pool heaters are meant to take the edge off of the temperature, but you can expect the temperature to still be crisp and refreshing at times – especially if it’s still chilly outside.
Q: Can you recommend any good hiking trails in the area?
Our go-to source for hiking in the area is www.trailkeeper.org. But also check out the Area Profile link in your Guest Information Sheets for more recommendations. The Area Profiles can also be found directly on our website.
Q: Do you have any recommendations for restaurants and activities in the area?
Yes! Check out the Area Profile link in your Guest Information Sheets for recommendations. The Area Profiles can also be found directly on our website.
Q: Why do weeklong bookings need to start on Fridays or Sundays?
We are only able to book Friday-Friday or Sunday-Sunday rentals. We do not allow Saturday-Saturday rentals as this breaks up the following weekend and doesn't allow us to maximize weekend rentals on behalf of our homeowners.
Q: Is there a minimum duration for reservations?
Each house is different, and you can find the specific minimums for each property on their respective Rates & Availability page, along with a calendar of available dates. Saturday or Thursday arrivals may incur an additional charge to reflect the two weekend night minimum. Major holidays require 3-night minimums at the holiday rate.
Q: Are Red Cottage Inc.’s properties handicap accessible?
Currently none of our properties, which are all individually-owned, are handicap accessible. Please contact us directly and we are happy to guide you to the most suitable properties for your stay.
Q: I have a property that I am interested in listing with Red Cottage Inc. How can I get started?
We are a boutique vacation rental agency with a selective list of properties. If you are interested in joining our portfolio, please email us the exact address and a description of your home with photos, and we will get back to you to determine if we are a right fit. email@example.com