Reservationist*

*Check out the sabbatical applicant details below!

The Reservationist is on the front line of fielding guest inquiries, processing reservations and making travel recommendations based on guest interests and activities. A natural curiosity and sense of adventure will make you successful in this role - you probably already explore the Catskills, Hudson Valley and Delaware River Valley in your free time.

This is an entry level role, and other administrative tasks and errands will be included. You'll help the team with data entry, answering phones, updating the website and more, but you'll spend most of your time working directly with our loyal guests.

MUST-HAVES

  • Tech savvy - G Suite, Wordpress, social media and basic database use.
  • Outstanding communication skills, including professional phone and email etiquette.
  • Drive and enthusiasm, excited by the opportunity to share the Upstate experience with guests.
  • Acute attention to detail with the ability to manage multiple projects in a fast paced work environment.
  • Organized self-starter able to prioritize.
  • Keen interest in speaking with creative and business savvy guests primarily traveling from the city.
  • Reliable transportation.
  • Ability to communicate via email, text and telephone.
  • Bachelor's degree preferred.

LOCATION

This opportunity is for 1) a full-time applicant located near (or willing to relocate near) Grahamsville, NY, or 2) a seasonal full-time sabbatical applicant. What does that mean? Say you're in the city, over-qualified but burned out - take a break and move to the mountains for a the summer. We can help you find a cabin and a change of pace. Come join us!

REFERENCES

Checkable references required.
Job Type: Full-time and/or full-time sabbatical 

**To apply, please send your resume and list of references to robin@redcottageinc.com

 

Regional Portfolio Manager

The Portfolio Manager is responsible for the overall smooth running of rental properties within a geographic region, managing the relationship with the owners and cleaners. They will expand the portfolio by fielding inquiries from prospective owners, and on boarding those that meet Red Cottage Inc.'s criteria. This is a part-time position for remote work, preferably in the Ulster Co. (Phoenicia, Woodstock, Saugerties) area. 

RESPONSIBILITIES

  • Fielding and vetting incoming homeowner inquiries.
  • On-boarding new homeowners.
  • Bringing new properties to "rental ready" status.
  • Creating and maintaining website listings.
  • Managing on-going homeowner relationships with friendliness and professionalism.
  • Keeping accurate and complete homeowner records on the online server.
  • Hiring, training and managing the Red Cottage Inc. cleaning staff.
  • Regular cleaning spot checks at houses. This will require a moderate level of driving.
  • Maintaining a resilient network of cleaners, caretakers and service providers.
  • Managing work orders, including coordinating cleaning and maintenance schedules with guest bookings.
  • Ordering supplies and ensuring that all houses are fully stocked.
  • Troubleshooting house issues in real time with guests and homeowners, as needed.
  • Creating and maintaining cleaning and property management manuals, checklists and systems.
  • On-call duties.

MUST-HAVES

  • Reliable transportation
  • Ability to communicate via email, text and telephone
  • Self-motivation to ensure the best possible house presentation for our guests
  • Independent working skills
  • Calm under pressure
  • Ability to troubleshoot existing/potential issues related to house/property

REFERENCES

Checkable references required.
Job Type: Part-time

**To apply, please send your resume and list of references to robin@redcottageinc.com

 

Hospitality Cleaner

RESPONSIBILITIES

Cleaners are responsible for applying the highest standard of cleaning to each of the properties in Red Cottage Inc.'s portfolio. This includes but is not limited to: laundry, dishes, bed-making, vacuuming/sweeping, mopping, cleaning bathrooms, cleaning BBQ grills, cleaning fireplaces, restocking supplies and most importantly, providing Red Cottage Inc. with valued insights to avoid potential issues that may arise during each guest's stay.

MUST-HAVES

  • Reliable transportation
  • Ability to communicate via email, text and telephone
  • Self-motivation to ensure the best possible house presentation for our guests
  • Independent working skills
  • Ability to troubleshoot existing/potential issues related to house/property
  • Organizational skills
  • Internet access for online instruction and invoicing
  • Ability to provide photo documentation of damage to house and/or house possessions.

REFERENCES

Checkable references required.

**To apply, please send your resume and list of references to robin@redcottageinc.com