Guest Experience Rep / Reservationist

RESPONSIBILITIES

The Guest Experience Rep is on the front line of fielding guest inquiries, processing reservations and making travel recommendations based on guest interests and activities. A natural curiosity and sense of adventure will make you successful in this role - you probably already explore the Catskills, Hudson Valley and Delaware River Valley in your free time.

This is an entry level role, and other administrative tasks and errands will be included. You'll help the team with data entry, answering phones, updating the website and more, but you'll spend most of your time working directly with our loyal guests.

We also encourage non-entry level applicants to apply. You might be overqualified, but this could be just the change of pace you need and your gold ticket to try out a more romantic lifestyle up in the Catskills!

MUST-HAVES

  • Bachelor's degree preferred
  • Outstanding communication skills, including professional phone and email etiquette
  • Drive and enthusiasm, excited by the opportunity to share the Upstate experience with guests
  • Acute attention to detail with the ability to manage multiple projects in a fast paced work environment
  • Calm under pressure
  • Organized self-starter able to prioritize
  • Keen interest in speaking with creative and business savvy guests primarily traveling from the city

TERMS

Full-time position: Monday - Friday, 9am-5pm

LOCATION

This opportunity is for those located near (or willing to re-locate near) Grahamsville, NY.

REFERENCES

Checkable references required.

**To apply, please send your resume and list of references to Robin@redcottageinc.com

 

Regional Portfolio Manager

The Portfolio Manager is the primary liaison between Red Cottage Inc., homeowners and cleaners within a geographic region of the portfolio. This is a part-time position available to work remotely from Phoenicia, Woodstock, Hudson and Accord or nearby regions. This includes:

RESPONSIBILITIES

  • Vetting incoming new homeowner inquiries for the region assigned to you, and making recommendations for new additions to the portfolio.
  • On-boarding new homeowners.
  • Creating and maintaining website listings.
  • Managing on-going homeowner relationships with friendliness and professionalism.
  • Analyzing property health, and recommending actions needed to improve health.
  • Keeping accurate and complete homeowner records on the online server.
  • Hiring, training and managing the Red Cottage Inc. cleaning staff.
  • Regular cleaning spot checks at houses. This will require a moderate level of driving.
  • Building and maintaining a resilient network of cleaners, caretakers and service providers.
  • Managing work orders, including coordinating cleaning and maintenance schedules with guest bookings.
  • Ordering supplies and ensuring that all houses are fully stocked with cleaning supplies, propane and firewood at all times.
  • Arranging for seasonal house needs, such as ensuring that all houses are renter ready prior guest arrival.
  • Troubleshooting house issues in real time with guests and homeowners as needed.
  • Creating and maintaining cleaning and property management manuals, checklists and systems.
  • On-call duties.

MUST-HAVES

  • Reliable transportation
  • Ability to communicate professionally and effectively via email, text and phone.
  • Calm under pressure
  • Independent working skills
  • Ability to troubleshoot existing/potential issues related to the house and grounds

REFERENCES
References required.
Job Type: Part-time

 

 

Hospitality Cleaner

RESPONSIBILITIES

Cleaners are responsible for applying the highest standard of cleaning to each of the properties in Red Cottage Inc.'s portfolio. This includes but is not limited to: laundry, dishes, bed-making, vacuuming/sweeping, mopping, cleaning bathrooms, cleaning BBQ grills, cleaning fireplaces, restocking supplies and most importantly, providing Red Cottage Inc. with valued insights to avoid potential issues that may arise during each guest's stay.

MUST-HAVES

  • Reliable transportation
  • Ability to communicate via email, text and telephone
  • Self-motivation to ensure the best possible house presentation for our guests
  • Independent working skills
  • Ability to troubleshoot existing/potential issues related to house/property
  • Organizational skills
  • Internet access for online instruction and invoicing
  • Ability to provide photo documentation of damage to house and/or house possessions.

REFERENCES

Checkable references required.

**To apply, please send your resume and list of references to robin@redcottageinc.com